Diamondleaf Customer Support

Welcome! How can we help you?

Find guidance on using Diamondleaf, understanding European public-procurement data, working with dashboards and exports, and resolving common issues. Search the knowledge base or browse the topics below. If you still need help, raise a request and we’ll be happy to assist.

About this knowledge base

Diamondleaf is a procurement-data and analytics platform focused on European public procurement. It transforms official procurement publications into structured datasets, searchable dashboards and analytical tools designed to make the information easier to explore and understand.

This knowledge base provides customer guidance, explanations of Diamondleaf datasets and fields, analytical documentation, troubleshooting information and links to more detailed technical resources.

Important: Diamondleaf is an independent procurement-data and analytics service. It is not operated, sponsored or endorsed by the European Union. Official TED notices and procurement documents remain the authoritative sources.

Browse help by topic

Getting started

New to Diamondleaf? Start here for an introduction to the platform, its available features and the basics of accessing the service.

Data sources and coverage

Learn which procurement sources Diamondleaf uses, what information is available and how official procurement notices are structured.

Using Diamondleaf

Find practical guidance for navigating procurement analytics, interpreting dashboards and working with published analytical content.

Understanding the data

Learn about TED notices, eForms, procurement terminology, classifications, fields and other concepts used throughout Diamondleaf.

Technical resources

Access more detailed information for developers, data engineers and advanced analytical users.

Product updates and community

Follow the development of Diamondleaf, explore planned improvements or join the wider community.

Still need help?

Couldn’t find the answer you need? Visit the Diamondleaf Customer Support portal and choose the option that best matches your question.

You can:

  • Report a data issue if procurement data appears missing, delayed or incorrect.

  • Get technical support if you need help accessing or using Diamondleaf.

  • Ask about billing and subscriptions for questions about invoices, payments, subscriptions or user access.

  • Ask about a product trial if you are exploring Diamondleaf or evaluating the product.

  • Ask a question if none of the other options quite fits.

  • Report a bug if something is not working as expected.

  • Request a new feature if you have an idea for a feature, dataset or dashboard.

  • Share feedback to tell us what you like or where Diamondleaf could improve.